Falling Hearts

• We stand behind the quality of our jewelry.
• If your item arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery with your order number and clear photos.
• We will gladly replace or repair eligible items.
• Normal wear and tear, accidental damage, improper care, lost items, and scratches are not covered under our warranty.

• Orders are processed within 1–3 business days.
• Delivery times may vary depending on your location.
• Once your order has been shipped, you will receive a tracking number (if available).
• Due to hygiene reasons and the nature of jewelry, all sales are final. We do not accept returns or exchanges unless you receive the wrong item or a defective product.

To keep your jewelry looking beautiful:

• Avoid contact with perfumes, lotions, harsh chemicals, and cleaning products.
• Although our jewelry is designed for everyday wear, removing it before swimming, exercising, or sleeping will help extend its shine.
• Store your jewelry in a dry place, preferably in a jewelry pouch or box, when not in use.
• Clean gently with a soft, dry cloth to maintain its finish.